returns & refunds

RETURNS

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging, complete with proof of purchase. Buyer pays for return postage unless the item is damaged/faulty. Full refund of the total cost of the item issued once canopy is received by us.

In the unlikely event that your goods arrive damaged or faulty, we’ll arrange a free collection and will offer you a replacement or a full refund.

Please email info@ukcanopies.co.uk to arrange a pre paid return label.

Evidence of damages/faults must be given to qualify for a free refund (damages from part-attempts to install the canopy do not qualify.)

In all cases, we only accept returns if canopy parts are as new or arrive faulty.

 

REFUNDS

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. 

 

LATE OR MISSING REFUNDS

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at info@ukcanopies.co.uk

 

SALE ITEMS

Sales or discounted items will be refunded at price paid.

 

EXCHANGES

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@ukcanopies.co.uk